Terms & Conditions

Effective Date: Jan 01, 2025 Last Updated: Jun 18, 2026

These Terms and Conditions govern the use of the Custom Railings WA website and the services provided by Custom Railings WA, referred to in these Terms as “Custom Railings WA,” “we,” “us,” or “our.” By using our website, requesting an estimate, scheduling a site visit, approving a proposal, or entering into an agreement with us, you acknowledge that you have read and agree to these Terms and Conditions. These website Terms do not replace the provisions of a signed estimate, contract, change order, drawing approval, invoice, or other project-specific document. If a signed project agreement conflicts with these Terms, the signed agreement will control that project.

1. Website Use

The Custom Railings WA website is provided for informational and marketing purposes. Visitors may use the website to review our services, view examples of completed projects, submit project details, request an estimate, or contact our team.
All website content, including text, photographs, project images, videos, drawings, graphics, branding, logos, layouts, and other original materials, is owned by or licensed to Custom Railings WA.Website content may not be copied, reproduced, modified, republished, distributed, or used for commercial purposes without prior written authorization from Custom Railings WA.
Photographs and project examples are provided to demonstrate our capabilities. Every project is custom, and the final appearance, materials, dimensions, finishes, engineering requirements, pricing, and installation conditions may differ from the examples shown.

2. Services

Custom Railings WA provides custom design, fabrication, finishing, delivery, and installation services for architectural metal and related products. The exact scope of services for each project will be described in the applicable written estimate, proposal, contract, drawings, or change orders.

3. Project Inquiries

Submitting an inquiry through our website, by telephone, by email, through social media, or through another communication channel does not create a contract and does not obligate Custom Railings WA to accept the project.
Clients are responsible for providing accurate and reasonably complete project information, including:

  • Project address;
  • Contact information;
  • Requested products or services;
  • Photographs of the work area;
  • Approximate dimensions;
  • Plans, drawings, or architectural documents, when available;
  • Known site conditions;
  • Desired project schedule;
  • Access information;
  • Any applicable building, HOA, or design requirements.

We may decline a project based on location, scope, schedule, site conditions, licensing or insurance requirements, minimum project size, fabrication capacity, or other business considerations.

4. Initial Consultations and Remote Evaluations

Custom Railings WA may begin the estimating process remotely using photographs, measurements, architectural plans, video calls, or information supplied by the client.
Any pricing provided before an on-site evaluation and final field measurements is preliminary and may be revised.
A remote consultation does not guarantee that the project can be completed as initially described. Final feasibility, design, pricing, and installation requirements may depend on an in-person site evaluation, engineering review, field measurements, or confirmation of existing structural conditions.

5. Site Visits

Free Site Visits Within the Seattle-Tacoma Area
Custom Railings WA generally provides an initial site visit at no charge for qualifying projects located within our standard Seattle-Tacoma service area.
Eligibility for a free site visit is determined by Custom Railings WA based on:

  • The project location;
  • Travel distance and travel time;
  • Project type and estimated scope;
  • Whether an in-person evaluation is necessary;
  • Site accessibility;
  • Current scheduling and estimating capacity.

Submission of a project request does not automatically guarantee a free site visit.
Custom Railings WA retains the right to determine whether a property is located within its standard Seattle-Tacoma service area.

Site Visits Outside the Seattle-Tacoma Area
Projects located outside our standard Seattle-Tacoma service area may require a site-visit, consultation, or travel fee.
This may include properties located in remote areas, ferry-access locations, islands, mountain communities, or locations involving extended travel time.
The applicable fee will be disclosed before the site visit is confirmed and must generally be paid in advance.
The fee may be based on:

  • Travel distance;
  • Estimated travel time;
  • Ferry expenses;
  • Tolls;
  • Parking;
  • Site accessibility;
  • The complexity of the requested evaluation;
  • The number of Custom Railings WA representatives required to attend

The fee compensates Custom Railings WA for travel, scheduling, professional evaluation, and time reserved for the appointment.
Payment of a site-visit fee does not guarantee that Custom Railings WA will accept the project or enter into a fabrication or installation contract.
Custom Railings WA may, at its sole discretion, apply some or all of the site-visit fee as a credit toward the project if the client later signs a qualifying contract. No credit is guaranteed unless it is confirmed in writing.

6. Site-Visit Cancellation and Rescheduling Policy

A client who needs to cancel or reschedule an appointment must provide at least 48 hours’ notice before the scheduled site visit.
When a prepaid site visit is canceled or rescheduled less than 48 hours before the scheduled appointment, the site-visit fee may become nonrefundable.
The fee may be retained because travel arrangements, estimator time, staff availability, and appointment capacity have already been reserved.
Custom Railings WA may also require payment of a new site-visit fee before scheduling another appointment.
Failure to provide access to the property, failure to attend the appointment, or failure to notify us that the site is unavailable may be treated as a late cancellation.

Custom Railings WA may waive, transfer, or refund a fee at its discretion in the event of:

  • Severe weather;
  • Unsafe driving conditions;
  • Medical or family emergencies;
  • Ferry cancellations;
  • Road closures;
  • Other extraordinary circumstances accepted by Custom Railings WA.

If Custom Railings WA cancels the site visit and cannot provide a reasonable replacement appointment, a prepaid site-visit fee will be refunded or transferred to a rescheduled visit.

7. Estimates and Preliminary Pricing

Verbal prices, preliminary price ranges, online estimates, telephone discussions, and pricing based solely on photographs are provided for planning purposes only.
They are not binding fixed-price offers unless clearly identified as such in a written proposal or contract.
Pricing may change after:

  • Field measurements;
  • Site evaluation;
  • Structural review;
  • Engineering;
  • Final design development;
  • Material selection;
  • Finish selection;
  • Glass specifications;
  • Hardware selection;
  • Installation-condition review;
  • Permit or code review;
  • Confirmation of access requirements.

A formal estimate is based on the information reasonably available at the time it is prepared.
Custom Railings WA may revise an estimate if project information changes or if previously unknown conditions are discovered.

8. Estimate Validity

An estimate or proposal remains valid only for the period stated in that document.
If no expiration period is stated, Custom Railings WA may revise or withdraw the estimate at any time before the agreement is signed and the required initial payment is received.
Material, glass, hardware, powder-coating, labor, shipping, and subcontractor prices may change due to supplier conditions or market availability.
Custom Railings WA may correct typographical errors, calculation mistakes, pricing errors, omissions, or inconsistencies before the proposal is fully accepted.

9. Project Agreements

No fabrication, material ordering, shop drawing preparation, or installation work will begin until all required documents have been approved and any required deposit or initial payment has been received. The project agreement may include:
  • Scope of work;
  • Contract price;
  • Payment schedule;
  • Materials;
  • Finish specifications;
  • Glass type;
  • Railing or stair design;
  • Approximate dimensions;
  • Exclusions;
  • Engineering responsibilities;
  • Permit responsibilities;
  • Estimated schedule;
  • Change-order requirements;
  • Warranty terms;
  • Installation conditions.
Only the products and services expressly included in the signed agreement are included in the project price. Any work, product, material, finish, modification, or service not included in the signed agreement may require additional payment.

10. Drawings and Design Approval

Custom projects may require shop drawings, design drawings, renderings, samples, or other approval documents. The client is responsible for reviewing all drawings and specifications carefully before approval. Approval confirms the client’s acceptance of items such as:
  • Overall design;
  • Railing style;
  • Stair configuration;
  • Post placement;
  • Infill type;
  • Handrail profile;
  • Gate direction;
  • Dimensions shown;
  • Finish;
  • Color;
  • Material;
  • Visible connections;
  • Hardware;
  • Other design details.
Custom Railings WA is not responsible for an error that was clearly shown in an approved drawing but was not identified by the client before fabrication. Changes requested after drawing approval may require a change order and may affect the price and schedule.

11. Field Measurements

Custom Railings WA may take field measurements before fabrication.
Measurements taken before related construction is complete may require later verification.
The client must notify us before measurements if walls, floors, stairs, decks, framing, concrete, finishes, or other relevant conditions will change.
If site conditions change after measurements are taken, additional measurement visits, redesign, refabrication, or installation adjustments may be charged separately.
Custom Railings WA is not responsible for inaccuracies in measurements supplied by the client, architect, contractor, designer, or another third party unless we expressly agreed in writing to rely on and verify those measurements.

12. Client Responsibilities

The client is responsible for:

  • Providing accurate project and property information;
  • Providing timely access to the property;
  • Obtaining required owner, landlord, HOA, or condominium approvals;
  • Identifying known hazards and concealed utilities;
  • Keeping children and pets away from fabrication and installation areas;
  • Protecting or removing valuable and fragile personal property;
  • Ensuring that related construction is ready when measurements or installation are scheduled;
  • Providing timely design and material approvals;
  • Making payments according to the agreed schedule;
  • Coordinating with other contractors when necessary.

Delays or additional costs caused by incomplete site preparation, restricted access, inaccurate information, or work performed by others may be charged to the client.

13. Site Access and Installation Conditions

The client must provide safe and reasonable access to the property, work areas, stairways, decks, balconies, driveways, and installation locations.
The installation area must be reasonably clear of furniture, personal belongings, debris, vehicles, landscaping obstructions, and unrelated construction materials.
Custom Railings WA may suspend or postpone work if:

  • The site is unsafe;
  • Access is blocked;
  • Related construction is incomplete;
  • Required structural support is unavailable;
  • Electrical lines, plumbing, utilities, or other hazards are not properly identified;
  • Weather conditions make installation unsafe;
  • Other contractors interfere with the installation process.

Additional mobilization, rescheduling, storage, travel, or labor charges may apply when the site is not ready at the scheduled time.

14. Structural Conditions and Attachment Surfaces

Railings, stairs, gates, awnings, and other fabricated products require suitable attachment surfaces and structural support. Unless specifically included in the signed scope, Custom Railings WA is not responsible for repairing, reinforcing, rebuilding, or modifying existing:
  • Framing;
  • Concrete;
  • Deck structures;
  • Balconies;
  • Stairs;
  • Walls;
  • Floors;
  • Fascia;
  • Waterproofing systems;
  • Roofing systems;
  • Masonry;
  • Structural steel;
  • Other supporting surfaces.
If an attachment surface is unsuitable, damaged, improperly constructed, or inconsistent with the information provided, additional work may be required before installation can proceed.

15. Concealed and Unexpected Conditions

Site visits and visual inspections cannot identify every concealed condition.
Unexpected conditions may include:

  • Rot;
  • Water damage;
  • Corrosion;
  • Inadequate framing;
  • Cracked concrete;
  • Hidden utilities;
  • Improper prior construction;
  • Unpermitted work;
  • Insufficient structural support;
  • Waterproofing defects;
  • Code violations;
  • Hazardous materials.

When such a condition is discovered, Custom Railings WA may stop the affected portion of the work until the issue is evaluated and an appropriate solution is approved.
Correction of concealed or pre-existing conditions is not included unless specifically stated in the signed agreement.

16. Code Compliance

Custom Railings WA will perform its contracted work according to the project documents and applicable requirements identified for the project.
However, code interpretation may vary among jurisdictions, inspectors, architects, engineers, and building officials.
The client is responsible for informing Custom Railings WA if the project is subject to specific architectural, engineering, municipal, commercial, accessibility, HOA, or insurance requirements.
Custom Railings WA is not responsible for unrelated code violations or noncompliant existing conditions outside the contracted scope.

17. Permits, Engineering, and Inspections

Responsibility for permits, engineering, architectural review, structural calculations, testing, and inspections will be stated in the applicable proposal or contract.
Unless expressly included, the following are not included in the project price:

  • Permit fees;
  • Engineering fees;
  • Architectural services;
  • Special inspections;
  • Testing;
  • HOA fees;
  • Corrections to existing code violations;
  • Structural reinforcement;
  • Third-party plan revisions.

Permit offices, engineers, architects, inspectors, and government agencies control their own requirements and review timelines.
Custom Railings WA does not guarantee permit approval or inspection timing.

18. Materials and Finishes

Construction and architectural materials may vary in color, grain, texture, pattern, shade, surface appearance, and dimensional tolerance.
Photographs, samples, renderings, and digital images may not precisely represent the final material or finish.
Metal products may contain normal fabrication characteristics, including minor weld transitions, seams, grinding marks, surface variations, or other characteristics consistent with custom fabrication.
Powder-coated and painted finishes may vary slightly between production batches and may appear different under varying lighting conditions.
Glass may display normal optical distortions, tempering marks, roller waves, edge variations, tint differences, or other characteristics accepted within glass manufacturing standards.

19. Material Availability and Substitutions

Material, hardware, glass, finish, and component availability may be affected by manufacturers, distributors, shipping providers, and market conditions. If a specified item becomes unavailable, discontinued, delayed, or materially more expensive, Custom Railings WA may propose:
  • A substitute product;
  • A different finish;
  • A revised schedule;
  • A price adjustment;
  • Another reasonably comparable solution.
No material substitution affecting the visible appearance or material function will be made without client approval unless the project agreement provides otherwise.

20. Client-Supplied Materials

Custom Railings WA may decline to install client-supplied products or materials. When client-supplied items are accepted, the client is responsible for ensuring that they are:
  • Suitable for the intended use;
  • Compatible with the project;
  • Delivered on time;
  • Complete;
  • Undamaged;
  • Available in sufficient quantities;
  • Approved for applicable code or engineering requirements.
Custom Railings WA is not responsible for defects, delays, missing components, incorrect dimensions, warranty issues, incompatibility, or replacement costs involving client-supplied materials. Additional labor resulting from problems with client-supplied materials may be billed separately.

21. Change Orders

Any change to the approved scope, design, dimensions, materials, finish, hardware, access conditions, installation method, or schedule may require a written change order. A change order may affect:
  • Contract price;
  • Payment schedule;
  • Fabrication timeline;
  • Installation date;
  • Engineering;
  • Material ordering;
  • Permits;
  • Delivery requirements;
  • Warranty coverage.
Changes should be approved before the additional work is performed. Instructions given directly to fabricators, installers, employees, or subcontractors do not modify the agreement unless the change is approved by an authorized Custom Railings WA representative.

22. Payments

Payment requirements will be stated in the applicable proposal, contract, or invoice

Depending on the project, the payment schedule may include:

  • Initial deposit;
  • Drawing or design payment;
  • Material payment;
  • Fabrication milestone payment;
  • Test-fit payment;
  • Powder-coating or finishing payment;
  • Installation payment;
  • Final balance.

Clients must make payments according to the agreed schedule.

Failure to make a required payment may result in:

  • Suspension of design or fabrication;
  • Delayed material ordering;
  • Postponement of installation;
  • Storage charges;
  • Rescheduling charges;
  • Late fees;
  • Collection costs;
  • Termination of the agreement where permitted.

23. Custom Fabrication and Nonrefundable Costs

Many products provided by Custom Railings WA are custom-fabricated for a specific property and cannot reasonably be resold or used for another project.
Deposits and payments are nonrefundable.
Cancellation terms for an accepted project will be governed by the signed agreement.

24. Project Scheduling

Any start date, fabrication duration, installation date, or completion date is an estimate unless expressly guaranteed in writing.
Schedules may be affected by:

  • Drawing approvals;
  • Engineering;
  • Permits;
  • Material availability;
  • Glass production;
  • Powder-coating schedules;
  • Supplier delays;
  • Shipping delays;
  • Weather;
  • Site readiness;
  • Other contractors;
  • Client-requested changes;
  • Inspection requirements;
  • Labor availability;
  • Unforeseen site conditions;
  • Events outside our reasonable control.

Custom Railings WA will make reasonable efforts to communicate significant schedule changes.

25. Test Fitting

Certain projects may require a test fit before final finishing or installation.
A test fit may be used to confirm:

  • Dimensions;
  • Structural fit;
  • Connection locations;
  • Site conditions;
  • Fabricated geometry;
  • Coordination with related construction.

A test fit is not necessarily the final installation. Components may be removed afterward for powder coating, painting, glass installation, adjustment, or additional fabrication.
The client must ensure that the project area is accessible and sufficiently complete before the test fit.

26. Powder Coating and Finishing

Powder coating, painting, patina, and other finishes may require separate production time after fabrication or test fitting.
Custom Railings WA is not responsible for minor variations in color, gloss, texture, or appearance that are typical of the selected finish.
Exterior products are exposed to weather, moisture, sunlight, salt, landscaping chemicals, and environmental conditions. Regular cleaning and maintenance may be required.
Damage caused by impacts, scratches, chemicals, standing water, improper maintenance, or modifications by others is not considered a workmanship defect.

27. Glass

Glass dimensions are commonly determined after railing fabrication or field verification.
Glass production may therefore occur after other project stages are complete.
Tempered or laminated glass generally cannot be resized, drilled, or modified after manufacturing.
If project conditions change after final glass measurements, replacement glass and related labor may be charged separately.
Glass may contain manufacturing features and optical characteristics permitted by industry standards. Minor visual distortions or imperfections that do not exceed applicable manufacturing tolerances are not considered defects.

28. Installation

Installation may involve drilling, welding, anchoring, cutting, grinding, fastening, and other construction activities. Although reasonable care will be taken, minor surface disturbance may occur near attachment locations. Unless expressly included, Custom Railings WA is not responsible for final repair, patching, painting, staining, waterproofing, flooring restoration, landscaping repair, or finish touch-up performed by other trades. The client must inform us in advance of concealed heating systems, post-tension cables, electrical lines, plumbing, irrigation, waterproofing membranes, and other hidden conditions.

29. Work Performed by Others

Custom Railings WA is not responsible for delays, defects, damage, measurement changes, or installation problems caused by the client or another contractor.
This may include changes to:

  • Framing;
  • Flooring;
  • Stairs;
  • Decking;
  • Concrete;
  • Drywall;
  • Tile;
  • Roofing;
  • Waterproofing;
  • Structural supports;
  • Finished openings;
  • Attachment surfaces.

If another contractor modifies conditions after measurements or fabrication begins, redesign, refabrication, additional material, or additional installation labor may be required.

30. Delays Caused by the Client

The project schedule may be extended when the client delays:

  • Payments;
  • Material selections;
  • Finish selections;
  • Drawing approvals;
  • Site access;
  • Required decisions;
  • Permit information;
  • Coordination with other contractors;
  • Completion of related construction.

Custom Railings WA may charge reasonable storage, remobilization, rescheduling, administrative, or additional travel fees resulting from client-caused delays.

31. Project Suspension or Termination

Custom Railings WA may suspend or terminate work when:

  • Required payments are not made;
  • The site is unsafe; selections;
  • The client requests unlawful or unsafe work;
  • Access is repeatedly unavailable;
  • The client materially interferes with the work;
  • The client provides materially inaccurate information;
  • The client harasses or threatens employees or subcontractors;
  • Continuing the work would violate applicable law;
  • The client materially breaches the agreement.

The client remains responsible for completed work, ordered materials, custom-fabricated products, storage, demobilization, and other costs incurred before suspension or termination.

32. Warranty

Any workmanship warranty provided by Custom Railings WA will be described in the applicable agreement or warranty documentation.
Manufacturer warranties are provided by the manufacturer and are subject to the manufacturer’s own terms and procedures.
Unless otherwise stated in writing, warranties do not cover:

  • Normal wear;
  • Normal weathering;
  • Cosmetic material variations;
  • Damage caused by impact or misuse;
  • Improper cleaning or maintenance;
  • Corrosion caused by environmental exposure or chemicals;
  • Structural movement;
  • Water intrusion unrelated to our work;
  • Damage caused by another contractor;
  • Unauthorized repairs or alterations;
  • Client-supplied materials;
  • Existing or concealed conditions;
  • Damage caused by failure of an attachment surface;
  • Manufacturer defects covered by a separate warranty.

The client must provide reasonable access and an opportunity for Custom Railings WA to inspect and address a reported warranty issue.

33. Maintenance

Clients are responsible for routine inspection, cleaning, and maintenance of completed railings, stairs, gates, finishes, glass, cables, fasteners, hardware, and moving components.
Maintenance requirements vary depending on the product, material, location, finish, and exposure conditions.
Failure to perform reasonable maintenance may reduce product life and may void applicable warranty coverage.

34. Photography and Project Documentation

Custom Railings WA may photograph or record the project for:
  • Estimating;
  • Measurement documentation;
  • Design development;
  • Fabrication;
  • Installation coordination;
  • Quality control;
  • Warranty records;
  • Internal training.
Completed-project photographs may be used for portfolio, website, social media, advertising, or other marketing purposes when permitted by the project agreement or client authorization. Custom Railings WA will not intentionally publish the client’s name, private documents, access codes, or other sensitive personal information without authorization.

35. Electronic Communications

By submitting contact information, the client authorizes Custom Railings WA to communicate concerning the inquiry or project by telephone, email, or text message.
Submitting a website form does not guarantee an estimate, appointment, site visit, or project acceptance.
Clients should not submit sensitive payment or identity information through an unsecured form, text message, or ordinary email.

36. Third-Party Services

Our website may include links to manufacturers, financing providers, social media platforms, mapping services, suppliers, or other third-party websites. Custom Railings WA does not control and is not responsible for third-party content, pricing, availability, security, privacy practices, warranties, or terms. Use of third-party services is subject to the applicable third party’s terms and policies.

37. Website Disclaimer

Website content is provided for general informational purposes.
Although Custom Railings WA makes reasonable efforts to maintain accurate information, we do not guarantee that every page, project description, image, price reference, service-area statement, or other website item will always be complete, current, or error-free.
Information on the website does not constitute structural, engineering, architectural, legal, or code-compliance advice.

38. Limitation of Liability

To the extent permitted by law, Custom Railings WA will not be liable for indirect, incidental, special, or consequential damages arising solely from the use of or inability to use the website. Project-related liability will be governed by the applicable signed agreement and Washington law. Nothing in these Terms is intended to waive rights or obligations that cannot legally be waived.

39. Governing Law

These Terms are governed by the laws of the State of Washington.
Any dispute relating solely to the use of the website will be brought in a court of competent jurisdiction in Washington unless the parties agree to another lawful dispute-resolution process.
Disputes relating to fabrication, delivery, installation, or other project services will be handled according to the dispute-resolution provisions in the applicable signed agreement.

40. Changes to These Terms

Custom Railings WA may revise these Terms periodically to reflect changes in its services, policies, procedures, or legal requirements.
The most current version will be posted on this page with an updated effective or revision date.
Changes to these website Terms will not retroactively amend an existing signed project agreement unless both parties agree in writing.

41. Contact Information

Questions regarding these Terms and Conditions may be directed to:

Custom Railings WA
Phone: (425) 515-9304
Email: info@customrailingswa.com
Website: www.customrailingswa.com
Business Address: 18642 68th Ave S Kent, WA 98032