Custom Railings WA (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you may have.

1) Information We Collect

We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties (limited).

A. Information you provide

When you contact us, request a quote, schedule a consultation/showroom visit, or otherwise communicate with us, you may provide:

• Name
• Phone number
• Email address
• Project address, city, ZIP code, or general location
• Project details (measurements, photos, preferences, timeline, budget range if shared)
• Communication content (messages, call notes, emails, SMS/text messages)

B. Information collected automatically

When you visit our website, we may automatically collect:

• Approximate location (city/region level)
• Device and browser information
• Pages viewed, clicks, referring/exit pages, and time spent
• Cookie identifiers and similar tracking data

C. Information from third parties (limited)

If you interact with us through third-party platforms (e.g., social media, review platforms, or advertising networks), we may receive limited information according to that platform’s settings and policies.

2) Information We Do Not Intentionally Collect

We do not ask for Social Security numbers, driver’s license numbers, or similar government identifiers through our website.

We do not intentionally collect sensitive personal information (such as precise geolocation, health data, or biometric identifiers) through our standard web forms.

Our services are not directed to children , and we do not knowingly collect information from children.

3) How We Use Your Information

We use information for legitimate business purposes, including to:

• Respond to quote requests and questions
• Schedule site visits, showroom appointments, and consultations
• Communicate about your project (updates, coordination, next steps)
• Prepare estimates, designs, proposals, and internal documentation
• Improve our website, customer experience, and service operations
• Maintain internal records and prevent fraud or misuse
• Comply with legal obligations and enforce our policies

We do not sell your personal information.

4) Cookies, Analytics, and Advertising

We may use cookies and similar technologies to keep the website running and to understand how visitors use it.

Analytics
We may use analytics tools (such as Google Analytics) to measure traffic and improve site performance. These tools may collect data such as pages visited, session duration, device/browser type, and referring sources.

Advertising & remarketing
If we run advertising (e.g., Google Ads), we may use pixels/tags that help measure ad performance and show relevant ads to people who previously visited our site (remarketing). You can typically control cookie behavior in your browser settings and through platform ad settings.

Your choices: You can disable cookies via browser settings. If you do, some site functionality may not work as intended.

5) How We Share Information

We share personal information only as needed to operate our business, including with:

• Service providers (e.g., website hosting, analytics, CRM/quoting tools, scheduling tools, email/SMS communications providers) who process information on our behalf
• Professional advisors (e.g., legal, accounting) as necessary
• Legal and safety reasons (e.g., to comply with law, respond to lawful requests, protect our rights, and prevent fraud)

We require vendors to handle information in a manner consistent with this policy and applicable law.

6) Communications (Email, Phone, SMS/Text)

If you contact us by phone, email, or text message, we may retain those communications and related contact information to respond and to manage your project.

Email: You may opt out of marketing emails (if any) by using an unsubscribe link or contacting us.

SMS/Text: If you receive texts from us, you can opt out by replying STOP (or following instructions provided in the message). Message and data rates may apply depending on your carrier.

We may still send non-marketing messages that are necessary to provide services (e.g., scheduling, project updates, invoice notices).

7) Data Retention

We keep personal information only as long as reasonably necessary for business purposes, including to maintain records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary depending on the type of data and context.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, misuse, alteration, or loss. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your Privacy Rights (U.S. State Laws)

Depending on where you live, you may have legal rights regarding your personal information, such as:

• The right to access and obtain a copy of certain information we hold
• The right to request deletion of certain information
• The right to correct inaccurate information
• The right to opt out of certain types of targeted advertising (where applicable)

How to make a request: Contact us using the information in Section 12. We may need to verify your identity before fulfilling certain requests.

10) “Do Not Track” Signals

Some browsers offer a “Do Not Track” (DNT) signal. At this time, our website may not respond to DNT signals uniformly, because there is no consistent industry standard for compliance.

11) Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” above. If changes are material, we may post a prominent notice on this page.

12) Contact Us

If you have questions about this Privacy Policy or want to request access/deletion/correction of your information, contact:

Custom Railings WA
Address: 18642 68th Ave S, Kent, WA 98032
Phone: (425) 515-9304
Email: info@customrailingswa.com